Refund policy

Every Sidebar Society piece is printed to order, one at a time, when you buy it. Nothing sits in a warehouse. That shapes this policy, so here it is in plain language.

If something arrives wrong, we fix it — free

Email jmendez3178@gmail.com within 30 days of delivery with your order number and a photo, and we will send a replacement or refund you in full, your choice, if:

• the print is flawed, faded, cracked, off-centre or misprinted
• the item arrived damaged or stained
• you received the wrong item, wrong size or wrong colour from what you ordered
• your order never arrived, or tracking has stalled for more than 14 days

You do not need to ship anything back to us and you do not pay return postage. A photo is enough.

Change of mind and sizing

Because each item is made for your order, we can't accept returns or exchanges for change of mind, or because a size didn't fit as expected. Please check the size chart on the product page before ordering — and if you're between sizes or unsure, email us first and we'll help you choose. We would much rather answer a question than have you receive something you won't wear.

Cancellations

Orders can be cancelled for a full refund any time before they enter production, which is usually within a few hours of ordering. Email us as soon as possible and we'll stop it if we can.

Refund timing

Approved refunds go back to your original payment method. Your bank typically posts it within 5–10 business days.

Reaching a human

Sidebar Society is a small, woman-run studio. Email jmendez3178@gmail.com or use our contact page and you'll get a real reply, usually within one business day.